Acceptance of this Policy
By using this website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please stop using the website. Continued use of the site after any updates to this Policy will be taken as your acceptance of those changes.

Introduction
We take your privacy seriously. This Privacy Policy has been created to safeguard your personal information and ensure confidentiality. It applies to all pages within this website.
Unless otherwise stated, any terms used in this Privacy Policy will carry the same meaning as those found in our Terms and Conditions, Terms of Registration, or Conditions of Use.

Personal Information We Collect
For the purposes of this Policy, “personal information” includes but is not limited to: your name, identification details (e.g., ID, passport, or registration numbers), billing and delivery information, physical and postal addresses, email addresses, phone numbers, financial details, profile information, and any other sensitive or personal data you provide to us.
We may also collect certain technical information during your visits, including: your Internet service provider, IP address, date and time of access, pages visited, the website that referred you here, your location, device details, and interactions with advertisements.
Personal information may be collected when you use our contact forms, subscribe, place an order, request a quote, submit a message, or otherwise interact with our website. Such information helps us identify users, deliver services, and improve user experience.
We will never require you to provide details relating to your race, ethnicity, political views, health, religious beliefs, sexual orientation, or union membership, unless legally required or essential for providing services.

How We Use Your Information
We use personal information to:

· Improve our website and services.

· Analyse usage trends and administer the site.

· Contact you about our products, services, updates, and improvements.

· Communicate with you via email, phone, or other channels you provide.

We will only use your information for the purposes described in this Policy or in our Terms of Service, Terms of Sale, or Conditions of Use.

By submitting personal information, registering on the site, or purchasing services, you consent to the collection and use of your information in accordance with this Policy.

Accuracy and Security of Information
We will make reasonable efforts to keep your personal information accurate and up to date. From time to time, we may ask you to update your details. On request, you may review or update the personal data we hold, provided you verify your identity.
This website uses industry-standard security measures such as encryption, firewalls, and restricted database access to protect your information. However, we cannot guarantee protection against hacking, theft, or unauthorised access. In the unlikely event that such a breach occurs, we will notify you so that you can take any necessary precautions.

Data Retention
We will retain your personal information only as long as needed for the purposes outlined in this Policy, or as required by law. At your request, we will delete your information from our records. Please note that residual copies may remain in backup systems for security and integrity purposes.

Disclosure of Personal Information
We may share your personal information under the following circumstances:

· With service providers or IT administrators who require access to perform their duties.

· With consultants or third parties who assist us in collecting or analysing information.

· With credit bureaus or debt collection agencies for credit-related purposes.

· With law enforcement or regulatory bodies if required by law, or to prevent fraud, crime, or harm.

· With a new owner, should the website or business be transferred.

Any third parties handling your data will be required to comply with this Policy. Non-personal, aggregated data (such as statistics and trends) may also be shared for business or marketing purposes.
We will never sell or rent your personal information outside of our organisation without your consent.

Cookies
Our website may use cookies — small text files placed on your device — to improve your browsing experience and recognise returning users. Cookies allow us to personalise your experience and provide a smoother service.
You can disable cookies in your browser settings, but please note that some features of the website may not function correctly if cookies are disabled.

Liability
While we take all reasonable steps to protect your privacy, we cannot be held liable for unauthorised access, use, corruption, or disclosure of personal data.

Changes to this Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and your continued use of the site will signify acceptance of any changes.

Credit Card Acquiring and Security
We follow strict security protocols for online transactions. No credit card details are stored on our servers unless explicitly stated, and customer details are kept separate from payment details. All encryption meets international standards to safeguard your information.
Payments are processed via PayFast, an approved payment gateway. For more on their policies, please visit www.payfast.co.za.
Refunds are only issued to the card used for the original purchase and may take up to 30 days to reflect. Refunds are subject to our Terms of Sale.

Complaints and Disputes
If you have a complaint or dispute, please contact us at trainme@edutradeservices.co.za with full details. We may require additional information before resolving the matter. We aim to address all complaints or disputes within 30 days of receiving the necessary details.

Corporate Details

Registered name: EduTrade Services (Pty) Ltd
Registration number: 2024/520198/07
Place of registration: Johannesburg, South Africa

Our directors / members / owners are: P.M Pearson

We choose the following address as our place of domicilium for all purposes related to this website, including in relation to any products, services or information supplied via this website under this agreement, and whether in respect of court process, notice, or other documents or communication of whatever nature.